Customer Service

THE STANDARDS OF SERVICE OUR CUSTOMERS CAN EXPECT

The Stratford Shopping Centre has a core set of values which cover the behaviour of our employees and extends to all our relationships with visitors, tenants and key stakeholders who visit and work within the centre. 

RESPECT:  We respect all people, their ideas and cultures.

 INTEGRITY:  We will be true to our word and leave a positive impact through our actions and behaviours.

 INNOVATION:  We will strive to find the best solution for you and dare to do things differently.

 COLLABORATION:  We will work together with you to achieve more.

 EXCELLENCE:  We are committed to operating safely to achieve outstanding performance and the best outcomes.

 TRUST:  We will be accountable at every level and in all of our interactions.

In providing our services, we value:

· Meeting the needs of our community
· The diversity and individuality of all people
· Professionalism of our staff
· Effective communication, including your feedback on our services
· Our approachability

You can expect:

· Prompt, courteous service
· Helpful well-trained staff who will treat you with respect, confidentiality and in a culturally appropriate manner
· Convenient hours of opening
· Prompt responses to your enquiries, comments or complaints
· Clear and accurate information regarding all aspects of the Shopping Centre

In providing our services, we value:

· Treating other people in the Shopping Centre with respect and courtesy
· Treating the Shopping Centre facilities, equipment and property with due care
· Providing us with feedback on how we may improve our services, or how we can help to resolve a specific service problem
· Complying with any directions or instructions given by staff

Corporate Social Responsibility

Centre Management recognize that as individuals and as an entity, that corporate responsibility is integral to the success of The Stratford Shopping Centre, and an essential ingredient in maintaining a respected, trusted brand. The belief is central to our approach – doing good business depends on it.

We understand that its activities affect the environment and the community in which we operate. We believe that we have a responsibility to identify and manage these impacts as effectively as possible. We are committed to continually improving our environmental performance and moving towards best practices in corporate sustainability.

It has been our aim to become 100% landfill free and we are delighted to say that we have achieved our goal and have been awarded a Zero Waste Award in recognition of our efforts and procedures.

We are adopting innovative methods to deliver research information, marketing materials, web-based collaborative criteria forums (such as e-newsletters, twitter and facebook) and marketing brochures, therefore reducing paper, transport costs and waste.